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For more information contact:
Tom Branigan (206) 281-1044
SEATTLE -- May 26, 1998
In a move to further its commitment to provide unsurpassed levels of customer service, Airborne Express announced today the opening of two new regional customer service centers. The openings follow Airborne’s recent implementation of CUSTOMER FIRST, a state-of-the-art computer-based telephony system designed to provide customers increased flexibility when calling customer service.

The two new customer service centers, located in Boise, ID, and Syracuse, NY, and are the latest additions to a network that represents a new direction in customer service at Airborne. By regionalizing its customer service centers, the company will be best positioned to apply new technologies without incurring additional costs, while maximizing customer satisfaction.

"The Boise and Syracuse centers enable Airborne to provide customers with the efficient service of small, personal customer service centers in a large, cost-efficient, automated environment," said Gary Reynolds, Airborne vice president of customer service.

By 1999, all of Airborne’s customer service centers will be regionalized. Each facility will utilize CUSTOMER FIRST technology to respond to the more than 175,000 calls received each day. The Boise and Syracuse centers join regional facilities in Phoenix, AZ, and Chantilly, VA, that are currently operational.

For more than 50 years, Airborne Express has served the shipping needs of business customers around the world. Today, Airborne offers total distribution solutions by providing time-sensitive delivery of documents, letters, small packages, and freight to virtually every U.S. ZIP code and more than 200 countries. Customers can select from a variety of services including same-day, next-morning, next-afternoon or second-day delivery, air freight, ocean service, and logistics management.

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